A “Cancellation” occurs when the Customer voids an order for a withdrawal of funds from a Customer’s Card account or bank account before a sale is sent for deposit. Hostify will not collect a payment from the Customer and the previously authorised funds will be released at the Card issuing bank’s discretion.
After a sale is sent for deposit, any attempt to reimburse the cost of a Product to a Customer constitutes a Refund and shall be dealt with as set forth below. You may contact us regarding your purchase from Hostify within 30 days of delivery for a full refund.
A return occurs when a Customer returns Products previously purchased from Hostify (“Return”).
Hostify will not reduce the amount of a Refund by the assessment of a “restocking fee” or any other charge (including shipping charges) for any Return that occurs in accordance with Hostify’s Return Policy.
A refund is the actual reimbursement of the cost of a Product to a Customer (“Refund”). Hostify accomplishes the Refund by reversing the amount previously charged to the Customer’s Card or account at the Card issuing bank and the appropriate amount is credited to the appropriate Card or account at the Card issuing bank of Customer.